Thank-you for being a Total Domination Sports customer. Below is information about your refund and exchange policy.
- Returns and Refunds Eligibility:
- Returns are accepted within 30 days from the date of purchase.
- Only non-customized items are eligible for returns and refunds.
- Customized items, such as personalized products, engraved items, or items made to order, are non-returnable and non-refundable unless there is a manufacturing defect or damage during shipping. This includes merchandise where the customer selects the logo color and sport.
- Sale items are not eligible for returns.
- Return Process:
- To initiate a return, please email us at hello@totaldominationsports.com within 30 days of receiving your order.
- When you email us about returns or exchanges, please provide your order number, a detailed description of the item you wish to return, and the reason for the return.
- Our customer support team will provide you with instructions on how to return the item.
- Ensure that the returned item is unused, in its original packaging, and in the same condition as when you received it.
- Please note that you are responsible for any shipping costs associated with the return unless the item is defective or damaged.
- Refund Process:
- Once we receive the returned item and verify its eligibility for a refund, we will process the refund.
- Refunds will be issued using the original payment method used for the purchase.
- Please allow a reasonable processing time for the refund to be credited to your account. Processing times may vary depending on your financial institution.
- Non-Refundable Items:
- Customized items, including personalized products, engraved items, or items made to order, are non-returnable and non-refundable unless there is a manufacturing defect or damage during shipping.
- Gift cards, digital downloads, and clearance/sale items are also non-refundable.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please email us immediately so we can assist you.
- We may request supporting evidence, such as photographs or a detailed description of the damage or defect, to initiate the return/exchange process.
- We will either replace the damaged or defective item or provide a refund, depending on product availability and your preference.
If you have any further questions or require assistance regarding our refund policy, please email us at hello@totaldominationsports.com – We are here to help!
Note: This refund policy is provided as a general guideline and may be subject to change without prior notice. Please refer to the latest version of our refund policy on our website for the most up-to-date information.